Privacy Policy

PRIVACY POLICY

1. GENERAL

All personal information you provide us with or that we obtain will be handled by nathandeveer.com and we will be responsible for the secure storage of your personal information. We will collect details such as contact name and email address and this information is obtained automatically through forms annotated on nathandeveer.com. All other information such as payment details is not collected by our company and we are therefore not responsible for the security of such information. The information you provide is only available to nathandeveer.com and will not be shared with any other third parties within the Netherlands or Internationally. You have the right to inspect the information held about you. You always have the right to request Starathletes to delete or correct the information held about you.

2. INFORMATION AND HOW IT IS USED

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

In order to provide our online sales services and other related business activities, including the delivery of our individually tailored recipes, workout training plans and online support and community group chat feature, we will need to collect and process information about you.

When you use our website, whether for browsing, interactive group chats, to make an online purchase from our shop, you may be asked to fill in forms to create your own account. We will ask you to provide us with the following information:

  • your name (first name and surname)
  • your email address
  • your phone number
  • gender

If you decide to purchase one of our products or sign up for a free course, in order to tailor that plan to your individual needs we will ask you to provide us with:

  • your responses to a Tennis Questionnaire
  • your before, after and during personal photographs (optional)
  • any further information that may be required in the event of a cancellation (please refer to our Website Terms of Use for full details).

To complete your online purchase you will also be asked to provide our third-party payment service provider with:

  • your billing address
  • your shipping address (if different)
  • your payment details (e.g. credit card details)

We may also obtain additional personal data, which could include special categories of personal data (i.e. personal data of a more sensitive nature), when you voluntarily supply information through our website, such as via our support and Live Chat feature or our Facebook community group.

By interacting with us on social media platforms by way of “liking”, “following”, commenting, or “sharing”, you understand that you are consenting for our interaction with you.

3. WEBSITE ANALYTICS AND TARGETED MARKETING

3.1 WEBSITE ANALYTICS

We use website analytics to evaluate and improve our Website and to offer the best, most accessible service possible to all of our customers. For example, we utilize third party data analytics service providers (such as Google Analytics) to improve our visibility and to monitor website browser behavior and navigation across the Website.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. We have contracts in place to protect the confidentiality of your information with all of our third-party data analytics service providers.

When you visit our Website, our service providers may collect the following data, which will almost always be anonymized and aggregated before reporting back to us:

  • number of visitors to our Website
  • pages visited while at the Website and time spent per page
  • page interaction information, such as scrolling, clicks and browsing methods
  • websites where visitors have come from and where they go afterwards
  • page response times and any download errors
  • other technical information relating to end-user device, such as IP address or browser plug-in

To find out more about how this data is collected, please read below about the use of cookies and website analytics.

3.2 TARGETED MARKETING

We use the information that we collect about you to serve you targeted advertisement in order to provide you with more relevant advertising content. The targeted marketing is accomplished via our own channels (i.e. our websites, display advertising, and apps) and third-party channels, including across multiple devices or browsers, using the following platforms:

  • Facebook Inc.
  • Google Inc.
  • Instagram
  1. HOW DO WE USE YOUR PERSONAL DATA AND ON WHAT BASIS?

When you visit our Website, whether to browse our content, to contact us about our services or to make a purchase, we (or our third party service providers acting on our behalf) may use the personal information that you provide for the following purposes:

4.1 PROVIDING OUR PRODUCTS AND SERVICES

  • entering into an agreement with you to provide our services or products and in the provision of those services and products.
  • logging and processing your order in our information systems
  • providing physical delivery by couriers of products ordered online
  • providing a platform via which you may access our online support and dedicated Live Chat system and join our Facebook community group

We collect and use this information from you to enable us to perform our sales contract with you and to enable you to access online services in line with our Website Terms of Use and Terms and Conditions of Supply.

4.2 CUSTOMER SERVICES & ENQUIRIES

  • replying to your enquiries or responding to concerns or complaints
  • providing you with information about the services we offer, including our content emails, important announcements about your account, updates about our services, or offers and money off vouchers for our products and plans (where you have opted to receive these)

If you contact us to make an enquiry or to raise a concern about our website or any aspect of our online services, we aim to respond to you as promptly as possible and we do so on the basis that we have a legitimate interest in replying to you.

If you have opted-in to receiving e-newsletters or other marketing materials sent via email, you may opt-out at any time via the unsubscribe feature that appears in our emails or by emailing nathan@nathandeveer.com

You may also be asked to opt-in to receive updates, information or promotional material including vouchers or discount offers and other similar services from our network of recommended suppliers from us or directly from these suppliers.

4.3 COOKIES & WEBSITE ANALYTICS

Our Website uses cookies and other mechanisms to collect log and analytical information, to help analyze how visitors use the site and to compile statistical reports on Website activity. To find out more, please view our Cookies Policy or visit: All about Cookies.

Our website also uses Google Analytics and you can find out more here:

How Google uses data when you use our partners’ sites or apps.

To learn how to opt-out of Google Analytics, please visit your Google Ads settings or: https://tools.google.com/dlpage/gaoptout/.

  • we process this information to understand how visitors use our Website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access our Website, and we aggregate this information together so we know that, for example, most of the visitors to our Website come from England).
  • this processing is crucial to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our website and providing a better service and source of information to visitors.

This information is not used to develop a personal profile of you.

  1. DO WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?

We will only ever share your information with third parties in the ways that are described in this privacy policy. If you would like to find out more about how those third parties listed in this privacy policy use your information, this should be set out in their respective privacy policies accessible on their websites.

5.1 PERSONNEL, SUPPLIERS AND SUBCONTRACTORS

We keep your information confidential, but may disclose it to our personnel (including personnel in our parent and other group companies), suppliers or subcontractors (including our cloud-based data processing, data analytics and payment service providers) insofar as it is reasonably necessary for the purposes set out in this privacy policy, provided that they do not make independent use of the information and have agreed to adhere to the rules set out in this privacy policy. In some instances, this data sharing may involve the transfer of information outside the EU. Please see our section on International Data Transfers below.

We will not pass your information on to third parties for marketing purposes unless you have provided your consent, in which event the advertisements that appear when you visit our Website will be targeted to provide you with more relevant advertising content and you may receive communications from third parties offering similar or related services to us.

  1. YOUR CHOICES AND RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU

You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest:

  • to ask for a copy of data we are processing about you and have inaccuracies corrected;
  • to ask us to restrict, stop processing, or to delete your personal data;
  • to request a machine-readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and

To make a request in relation to any of the aforementioned rights, please email us at nathan@nathandeveer.com

If you are unhappy with the way that we are processing your personal data, please let us know. The best way to bring this to our attention is by emailing us at nathan@nathandeveer.com

  1. SECURITY

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted.

In particular, we will take precautions to protect against the accidental or unlawful destruction, loss, or alteration, and unauthorised disclosure of or access to the personal data transmitted, stored or otherwise processed by us.

Please be aware that, while we make the security of our Website and your personal information a high priority and we devote considerable time and resources to implementing and maintaining robust information technology security, no security system can prevent all security breaches. By choosing to share your personal information with us, you accept the aforesaid and provide your information at your own risk.

  1. RETENTION

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.

Where you have provided us with personal information in order to purchase a plan and set up an account with us, we will retain those details for as long as your account remains active.

Where you engage in online discussions through the website, such as with our online coaches and support team or via our Live Chat function on our website and client log in area, this content will be kept on their servers indefinitely, to have this communication erased please contact nathan@nathandeveer.com.

8.1 How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

  1. THIRD-PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

  1. SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

  1. CHANGES TO OUR PRIVACY POLICY

Please note that we may change and update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

  1. CONTACT

Questions, comments, and requests in relation to this privacy policy are welcome and should be addressed to nathan@nathandeveer.com

IMPRINT

Disclaimer of liability

The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author due to damage of a material or immaterial nature resulting from the access or use or non-use of the published information, misuse of the connection or technical disturbances are excluded. All offers are without obligation. The author expressly reserves the right to change, amend, or delete parts of the pages or the entire offer without prior notice or to terminate the publication temporarily or permanently.

Liability for links 

References and links to other websites are beyond our responsibility. Any responsibility for such websites is rejected. The access and use of such websites is at the user’s own risk.

Copyright 

The copyrights (as well as further rights) of contents, pictures, photos or other files on the website belong exclusively to the company Starathletes or the specifically named rightholders. Reproduction of any elements requires the prior written consent of the copyright owners.

Data protection 

On the basis of Article 13 of the Swiss Federal Constitution and the Federal Data Protection Act (Datenschutzgesetz, DSG), every person is entitled to the protection of their privacy as well as protection against misuse of their personal data. We comply with these provisions. Personal data are strictly confidential and neither sold nor passed on to unauthorized persons. In close cooperation with our hosting providers, we endeavor to protect the databases as well as possible against unauthorized access, loss, misuse or counterfeiting. When accessing our websites, the following data are stored in log files: IP address, date, time, browser request and general information about the operating system or browser. These usage data form the basis for statistical, anonymous evaluations so that trends can be identified, on the basis of which we can improve our offers accordingly.

Nathan de Veer | Amsterdam | The Netherlands

Copyright © 2019 | Nathan de Veer

About | Terms And Conditions |  Privacy Policy & Imprint | Contact